Even the best firearms in the
world occasionally need to be serviced!
If you wish
to ship a firearm to a Beretta Authorized Service
Center, please
do the following:
1. Please
contact Beretta or one of our service centers to see if the
issue can be resolved without sending in the firearm. If required,
Beretta or the service center will advise you to return your
firearm for service and your shipping options.
2. Send
the complete firearm, including choke tubes for shotguns and
magazines for pistols, rifles and carbines. We cannot perform
a proper
diagnosis of your problem without all of the pieces of your
firearm! Please
ensure that your firearm is cleared of live ammunition. Do
not ship your firearm with a live round in the chamber or magazine
nor any ammunition with it.
3. Securely
package your
firearm and insure it against loss, damage and theft. If you
are uncertain of how to ship your firearm,
please check out UPS or
Federal
Express to learn more on your shipping options. Do not
ship your firearm in a box that bears ammunition or any
hazardous
material markings.
4. After
you have packaged your firearm, please place a letter or note
in the box describing the problem with the firearm or
complete this repair
form. Please include the following information:
| Your name |
| Return street address (no Post Office boxes - we cannot
ship to them) including city, state and zip |
| Description of the problem with your firearm and type of
ammunition used |
| Telephone
number and e-mail address where we can contact you if we
have questions |
| Enclose
a copy of your original sales receipt |
5. Once
you have completed the above steps, ship your firearm to a Beretta
Authorized Service Center.
6. Upon
receipt of your firearm, we will repair
it according to your instructions or contact you if we have
any
questions or require your authorization to proceed. Customers
that ship their firearms to the Accokeek Service
Center will be mailed a receipt confirmation. For all other
service centers, please contact the service center to verify
receipt and status of your firearm.
7. To check
on the status of the repair, please call the phone number of
the service center where you shipped your firearm.
Please have the serial number of your firearm available when
you call. If you shipped your firearm to Beretta USA, you can
check your status here.
8. If your
firearm is no longer under warranty, you may be charged a $70.00
evaluation fee. This fee is waived if the customer approves
to payment for the repairs. There may be additional charges
for the actual repairs. Please click here for
more information on our policies regarding shipping charges
and fees.
9. NOTICE:
If your state or local law requires that you have a serial
number specific ownership permit for any handgun you receive,
or if you are required by state or local law to receive a replacement
handgun only through a licensed firearm dealer, please notify
us so that we can provide you with the serial number of your
replacement handgun and so that we can make arrangements to
deliver your handgun in accordance with those requirements.
|
