NEOS Frequently Asked Questions
|1. Why does my
NEOS need to be sent in for service?
Corp. has discovered a potential condition with Beretta .22 caliber
NEOS semiautomatic pistols in which the pistol will fire even if
the safety is activated and, in some cases, the pistols may fire
if the safety is moved from the OFF to the ON position. Chances
of either of these situations occurring is extremely remote and no
injuries have occurred because of this condition, however, because
of safety concerns relating to this situation, Beretta U.S.A. Corp.
is immediately implementing a recall of Beretta .22 caliber NEOS
|2. How do I send
my NEOS in for repair?
||You should first
check to determine if your NEOS pistol requires service by using
the inspection methods listed on this web site. If your NEOS pistol
does require service, please send it to our Accokeek Maryland Service
Center for repair. Please ensure that you securely package your firearm
to preclude damages during transit. Beretta cannot be held responsible
for repairs during transit to our facility. Please send only
the pistol. Do not include any magazines or accessories. Beretta
will not be responsible for other items shipped with your pistol.
3. How long
does it take to repair my NEOS?
that repair time, from date of receipt, will take approximately 3
weeks, depending upon the number we receive and our parts and labor
Once we have serviced your NEOS, we will ship it back to you. You
can check your service status here.
To obtain an
approximate completion date, please review the information on this page.
We service the pistols on a first-in/first-out basis. Due
to the shipping and turnaround times involved, we highly recommend
that you apply a light coat of oil to your NEOS pistol prior to shipping
in order to prevent rust during transit and while awaiting service.
|4. How much will
it cost to repair my NEOS
||There will be
no cost to you, provided that you generate your UPS
Call Tag at www.berettasupport.com/NEOS, you will not incur any
shipping charges. The repairs and return shipping are at no cost
to you. If you ship your NEOS to Beretta at your own expense, we
will be unable to reimburse you.
|5. What if I have
other issues with my NEOS that I would like to have repaired when
I send it in for the NEOS service?
||Beretta will gladly
inspect and repair other issues with your NEOS. First we will apply
the NEOS repair, and we will then send your NEOS to our service department
for evaluation. Our service department will generate a work order
on your NEOS and send you a letter confirming receipt. Depending
upon the nature of the repairs you request, there may be a cost involved.
The service department will advise you of any repair costs and receive
your approval prior to performing the work. When all repairs are
completed, we will return your NEOS and pay the shipping costs. Please
be advised that if you request additional work performed upon your
NEOS, repair times will vary based upon our Service Department workload.
Currently, repair turnaround time is approximately 6 weeks. You will
be able to track the status of your NEOS here.
|6. Can I send
in other firearms for servicing when I ship my NEOS to Beretta?
||No. You may not
send any other firearms in for service under the NEOS repair program.
If you have other firearms that require service, they should be sent
to one of the Beretta service centers specified here.
|7. How can I check
on the repair status of my NEOS?
||We will repair
your NEOS and return it to you as quickly as possible. We maintain
a repair status on our support web site at www.neosrecall.com We recommend that you check our web site for the current status of
Due to the anticipated telephone volume in relation to our staffing
levels, we recommend that you do not attempt to contact us by telephone.
|8. Can my dealer
repair my NEOS?
||No. You will need
to send your NEOS to our Accokeek, MD service center. Please do not
send your NEOS to a dealer or other service center, as this will
only delay your service.
|9. I don't want
to send my NEOS in for service. Why can't Beretta just send me the
parts and let me fix it myself?
||Due to the nature
of the repairs, they must be performed by the factory. Special inspections
have to be conducted to ensure that the parts have been properly
installed and that the firearm is functioning properly. Beretta will
not send parts to an individual nor gunsmith for installation.
|10. Can I obtain
a refund for my NEOS pistol rather than having it repaired?
||No. The repair
can easily be performed by the factory and firearm returned to you.
We do not offer refunds.
|11. I have heard
that all I have to do is replace the firing pin and this will resolve
the issue. Where can I purchase a new firing pin?
is incorrect. The firing pin is replaced along with other components.
Additionally, special gauging and testing is performed in conjunction
with the repair.
Does Beretta furnish a box or shipping container to return my pistol?
How should I package my pistol for return?
||Beretta does not
provide boxes or packaging. Many customers use their carrying case
and then pack it inside of a standard cardboard box. UPS offers a "Small
Box" that is suitable for an over-pack box for a NEOS carrying
case. If you decide to use your carrying case, please ensure that
you wrap the pistol to preclude it from moving around inside the
case during the shipment process. Please include a note with your
NEOS that specifies your serial number, name and address. This note
will aid in tracking your pistol during the servicing/shipping process. Insure
that the shipping box does not bear any hazardous material markings
(ORMD) prior to shipment. If necessary, you can use a felt tipped
black marker to make the markings unreadable. Otherwise, UPS will
refuse your pick up.
shipping, I generated my call tag, but the application didn't allow
me to print off a shipping label. How will UPS know where to ship
||Once the call
tag is generated, the UPS driver will show up the next business day
for pick up. The UPS driver will have the shipping label, affix it
to your package and provide you with a receipt. So all you need to
do is generate the call tag and have your pistol packaged and ready
for pick up. You can learn more details here.
|3. Can I ship
more than one pistol at a time with your UPS shipping application?
||No. In order to
maintain accountability and ensure that you receive back the NEOS
that you shipped to us, we need to have one serial number associated
to one UPS tracking number. If you have more than one NEOS to ship
to us for service, please generate a separate call tag for each one
by serial number.
|4. I shipped
my NEOS to Accokeek as directed, but when I check the delivery status
on the UPS web site, it states "Returned to Shipper." What
does this mean?
||This means that
your NEOS has been received at Accokeek for service. Since Beretta
is paying for the shipment, we are deemed as the "Shipper" by
UPS, thus "Returned to Shipper" means that we received
what was shipped.
|5. UPS has notified
me that my NEOS is going to be delivered and that an adult signature
is required. I am not home during the day time, can I ask UPS to
leave my NEOS at their service center and pick it up when it is convenient
||Yes. Please call
the number on the delivery ticket that the driver left at your residence
when they attempted the first delivery attempt. Ask them to hold
your NEOS at their service center for pick up.
|6. I generated
my call tag and the UPS driver arrived. When I noticed that I was
shipping a handgun, he refused to accept it. What do I do?
||UPS allows the
shipments of handguns in accordance with their policies.
UPS is aware of this situation and is working on a solution to ensure
that this situation does not occur. In the interim, you can call
Beretta at 1-800-BERETTA, ext. 2003 and advise us of the situation
so that we can contact UPS. We will contact you once the situation
I've generated a call tag for my NEOS recall, and the UPS driver
has made one attempt to pick-up my package. I work during the pick-up
hours of UPS throughout the week and will not be available until
the driver has already made three attempts. How do I ship my NEOS?
schedule a pick up date and time through UPS. In order to ship your
NEOS, you can contact UPS to obtain your call tag and drop off your
You can do this by calling the number on information
notice that you received during the pick up attempt and stating
the number stamped on it and telling the UPS service center
that you will bring the package to their UPS customer counter
for shipment. Be sure to obtain their hours of operation
and directions to their location.
|8. UPS attempted
to deliver my NEOS after it was serviced by Beretta. I was not home
and will not be home during their normal delivery hours. How can
I get my NEOS?
||Your best course
of action is to call the telephone number listed on the UPS notification
that was left by the driver and request that your NEOS be held for
customer pick up at the UPS Service Center. Be certain to obtain
the hours of operation and directions. You will also need to bring
photo identification. Beretta apologizes for any inconvenience you
encounter, but UPS policies restrict handgun deliveries to delivery
by a UPS driver or customer pick up at a UPS Service Center.
|9. I live in Puerto Rico. How do I return my NEOS for service?
||What you need to do is take your NEOS pistol to a licensed dealer
that has a valid US Federal Firearms License (FFL). Ask the dealer
to generate the UPS
Call Tag to have UPS pick up your NEOS for shipment to Accokeek.
The dealer should prepare a commercial invoice to accompany your NEOS,
which states "Returned for repair-Customs Value Only." Upon receipt
of your NEOS, we will service it and ship it back to your dealer. Beretta
will not assume any responsibilities for any accessorial charges that
may be applied by the dealer.
|10. The UPS driver was unable to deliver my NEOS because I was not
available for delivery. What happens now?
||UPS will return the firearm to Beretta. Typically, we will attempt
to contact you to confirm your delivery address and availability for
pick up. Once we have confirmation, we will ship your NEOS back to
you. Please note that since your NEOS left our factory, it will be
returned to our service department for an additional inspection prior
to shipping it back out. This process normally takes around two weeks
from the time that your NEOS is returned to us.
received my NEOS after it was serviced and I am experiencing issues
with it. Can I send it back and have the issues resolved?
||Yes. You can generate
a new UPS
Call Tag and return your NEOS to Beretta. Please include a note
or this form in
the box explaining the problem with your NEOS so we can insure that
we resolve it to your satisfaction. Most importantly, please download,
and affix the following label to
the exterior of the box or print in large letters "ATTN:
SERVICE DEPARTMENT" on the box so that it is routed to the appropriate activity
for prompt resolution once
it. Turnaround time from receipt is approximately two weeks, based
upon gunsmithing workload.
|2. When I sent
my NEOS in for service, I sent two magazines. I received it back
with only one. How do I get another magazine?
||As specified in FAQ
2 above, you should have only sent your NEOS with no magazines
or accessories. Due to the number of pistols being processed, Beretta
cannot account for every item sent with the pistol. We cannot furnish
replacement magazines or accessories that were sent with the pistol.