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Beretta U.S.A. Corp. has discovered a potential condition with Beretta .22 caliber NEOS semiautomatic pistols in which the pistol will fire even if the safety is activated and, in some cases, the pistols may fire if the safety is moved from the OFF to the ON position. Chances of either of these situations occurring is extremely remote and no injuries have occurred because of this condition, however, because of safety concerns relating to this situation, Beretta U.S.A. Corp. is immediately implementing a recall of Beretta .22 caliber NEOS semiautomatic pistols. For more information, download a pdf copy of the Recall Notice.
Please note that if you are interested in the Sako-Tikka Recall, please click here
Check out our FAQs to learn more about the NEOS service program.

Notice!Your NEOS may not be affected. Please check here.

Shipping Information

Beretta will arrange to have your NEOS picked up and shipped to our facility at no charge to you. Please click the link below to connect to the UPS website and generate a call tag. Please click here to learn how the process will work.
Also, please note the UPS holiday schedule.

Generate Call Tag

NEOS Status Information

You can check the current status of your NEOS shipment and repair status here.

Inspection Procedures

You can inspect your NEOS pistol to determine if it requires servicing. Click here to see how!

Special Notice for Non-U.S. NEOS Owners

This site and associated applications are for U.S. Customers only. Canadian customers and other non-U.S. customers must check with the authorized Beretta distributor in their country to learn how to have their NEOS serviced. All customers, regardless of country, can check here to see if their NEOS requires servicing. Non U.S. owners cannot send their NEOS to our Accokeek Service Center for service.

International Distributors
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